Refund policy

Refund & Return Policy

At The Well Hound, we are committed to ensuring you and your pet are completely satisfied with every purchase.

Damaged or Defective Items If your item arrives damaged or defective, please contact us within 30 days of delivery at [info@thewellhound.co.za. Provide your order number and clear photos of the damage. We will arrange a full refund or replacement at no cost to you — no need to return the item.

Lost or Missing Orders If your order has not arrived within 45 days of your order date, please contact us and we will investigate with the carrier. If the order cannot be located, we will issue a full refund or resend the item.

Wrong Item Received If you received an incorrect item, contact us within 30 days of delivery with photos. We will send the correct item or issue a full refund.

Change of Mind As we ship directly from our suppliers worldwide, we are unable to accept returns for change of mind. Please review your order carefully before purchasing.

Refund Processing Approved refunds are processed within 5–10 business days and returned to your original payment method.

Contact Us Email: info@thewellhound.co.za